Terms of service
These Terms of Service apply to the use of the Fuel Clothing website and the purchase of products from our online store. By using our website or placing an order, you agree to these terms.
About Fuel Clothing
Fuel Clothing is a women’s clothing shop based in the United Kingdom.
Fuel Clothing
3A Chapel Walk
Worcester
WR1 3LD
United Kingdom
Email: contact@fuelclothing.net
Phone: +44 1905 972600
Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not damage, disrupt, or interfere with the website or the experience of other users.
You must not misuse our website by introducing viruses, attempting unauthorised access, or using the website for fraudulent or unlawful activity.
Product Information
We aim to display product information, prices, descriptions, colours, sizes, and images as accurately as possible.
Colours may appear slightly different depending on your device screen or display settings. Product availability may change without notice.
We reserve the right to update, change, or discontinue products at any time.
Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance of the order.
We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable, pricing or product information is incorrect, payment is not authorised, or we suspect fraud or misuse.
Prices and Payment
All prices are shown in GBP.
Payment is taken at checkout using Shopify Payments and the payment methods available on our website. Accepted payment methods may include credit cards, debit cards, Google Pay, Apple Pay, Klarna, and other supported payment options.
Orders will not be processed until payment has been authorised.
Shipping
We currently ship within the United Kingdom only. International shipping is not offered.
UK shipping is free.
Order processing time is usually 1 to 3 business days. Transit time is usually 3 to 5 business days after dispatch. The total estimated delivery time is 4 to 8 business days.
Delivery times are estimates and may be affected by courier delays, busy periods, weather, public holidays, or circumstances outside our control.
Returns and Refunds
We offer free returns within 30 days of receiving your order, subject to our returns conditions.
Returns are accepted by mail only. Customers must print the return label before sending the item back.
Refunds are processed within 5 business days after the returned item has been received and approved.
For full details, please see our Returns and Refund Policy.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at contact@fuelclothing.net with your order number and clear details of the issue.
We will review the issue and provide instructions on the next steps.
Promotions and Discount Codes
From time to time, we may offer promotions or discount codes. Promotions may be subject to separate terms, expiry dates, availability, or product exclusions.
We reserve the right to amend, suspend, or withdraw promotions where necessary.
Intellectual Property
All content on our website, including text, images, graphics, logos, product information, and website design, is owned by or licensed to Fuel Clothing unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without permission.
Third-Party Services
Our website may use third-party services, including Shopify, payment providers, delivery providers, analytics tools, and advertising platforms.
These third-party services may have their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.
Limitation of Liability
We do not exclude or limit liability where it would be unlawful to do so.
Subject to applicable law, Fuel Clothing is not responsible for indirect losses, loss of profits, loss of business, loss of data, or losses caused by events outside our reasonable control.
Nothing in these terms affects your statutory rights as a consumer.
Website Availability
We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.
We may update, suspend, or remove parts of the website where necessary.
Privacy
Your personal information is handled in accordance with our Privacy Policy. Please read our Privacy Policy to understand how we collect, use, and protect your information.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page.
By continuing to use our website after changes are posted, you agree to the updated terms.
Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere in the United Kingdom.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Fuel Clothing
Email: contact@fuelclothing.net
Phone: +44 1905 972600
Address: 3A Chapel Walk, Worcester WR1 3LD, United Kingdom