FAQ
Find answers to common questions about shopping with Fuel Clothing, including delivery, returns, payments, and store information.
Where is Fuel Clothing located?
Fuel Clothing is located at:
Fuel Clothing
3A Chapel Walk
Worcester
WR1 3LD
United Kingdom
We are located in Chapel & Friary Walk Shopping Centre.
What are your opening hours?
- Monday: 10am–5pm
- Tuesday: 10am–5pm
- Wednesday: 10am–5pm
- Thursday: 10am–5pm
- Friday: 10am–5pm
- Saturday: 10am–5pm
- Sunday: 11am–4pm
How can I contact Fuel Clothing?
You can contact us by email at contact@fuelclothing.net or by phone at +44 1905 972600.
Do you ship outside the United Kingdom?
No. We currently ship within the United Kingdom only. International shipping is not offered.
How much does shipping cost?
UK shipping is free on all orders.
How long does delivery take?
Orders are usually processed within 1 to 3 business days. After dispatch, transit time is usually 3 to 5 business days.
The total estimated delivery time is 4 to 8 business days, including processing and transit time.
What payment methods do you accept?
Payments are processed through Shopify Payments. Available payment methods may include credit cards, debit cards, Google Pay, Apple Pay, Klarna, and other supported payment options shown at checkout.
Can I return an item?
Yes. We offer free returns within 30 days of receiving your order, subject to our returns conditions.
How do I start a return?
To request a return, please contact us at contact@fuelclothing.net with your order number and details of the item you would like to return.
Please contact us before sending your item back so we can provide the correct return instructions.
How do I send a return back?
Returns are accepted by mail only. Customers must print the return label before sending the item back.
Approved returns should be sent to:
Fuel Clothing
3A Chapel Walk
Worcester
WR1 3LD
United Kingdom
When will I receive my refund?
Once your returned item has been received and approved, your refund will be processed within 5 business days.
Your bank, card provider, or payment provider may take additional time to show the refund in your account.
What should I do if my item is faulty or incorrect?
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at contact@fuelclothing.net with your order number and clear details of the issue.
Can I change my delivery address after ordering?
Please contact us as soon as possible if you need to change your delivery address. We may not be able to update the address once an order has been processed.
Where can I find more information about returns, shipping, and privacy?
Please read our Shipping Policy, Returns and Refund Policy, Privacy Policy, and Terms of Service for more details.